Drooli Privacy Policy

Privacy Policy for Drooli App (Dog's Lounge Ltd)

This Privacy Policy describes how Dog’s Lounge Ltd, Cooks Close, BS32 0BB, United Kingdom (“we”, “us”, “our”), collects, uses, and protects your information when you use the Drooli mobile application (the “App”).

By downloading, accessing, or using the App, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the App.

We may update this Policy at any time. When we make material changes, we will update the date above. Continued use of the App after changes are posted will constitute acceptance.

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1. Information We Collect

We may collect and process the following information:

Personal Information

Name
Email address
Username
Password (encrypted)
Account details are imported from your Dog’s Lounge website account if you choose to log in using your existing account

Dog Information

To calculate caloric needs and tailor recipes/portions:

Dog name
Breed
Age
Weight
Body condition score
Activity level
Dietary preferences or restrictions
Health conditions (optional)

Purchase Information

If you place an order through Drooli:

Products added to cart
Purchase history
Delivery information

Note: Payment details (card information) are not stored in Drooli. Payment processing is redirected to Shopify, which handles all payment data securely under its own Privacy Policy.

Device & Usage Information

Mobile device type
Operating system
App version
Log files and analytics
IP address (may be collected automatically by analytics tools)
Cookies or similar tracking technologies (where applicable)

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2. How We Collect Information

We collect information in the following ways:

When you create an account or log in
When you enter dog details in the App
When you interact with App features
When you make a purchase
From your existing Dog’s Lounge account (if you choose to use it)
Automatically via analytics tools

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3. How We Use Your Information

We use the information we collect for purposes including:

App Functionality

Creating and managing your Drooli account
Calculating personalised portion sizes for your dog
Providing recipe recommendations
Saving dog profiles and history
Syncing with your Dog’s Lounge website account (optional)

Customer Support

Responding to enquiries
Troubleshooting technical issues

Purchase Support

Enabling product checkout via Shopify
Managing order confirmations and account linking

Analytics & Improvements

Understanding usage to improve performance
Developing new features and recipes
Ensuring the App operates securely and effectively

Marketing & Communications

With your consent:

Sending updates, newsletters, or promotions
Tailoring content and offers based on your activity

You can withdraw your consent at any time.

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4. How We Share Your Information

We will not share your personal information with third parties except in the following situations:

Service Providers

Shopify (payment processing)
Analytics providers (e.g., Google Analytics)
Email and communication platforms

These providers only receive the information needed to perform services on our behalf and must not use it for other purposes.

Legal Requirements

We may disclose your information if required to:

Comply with laws or legal processes
Protect our rights or investigate potential violations
Respond to claims relating to third-party rights

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5. Retention of Your Information

We will retain your information for as long as your Drooli account is active, or as needed to provide services.

If you delete your account, we will remove or anonymise your personal data within 90 days, except where longer retention is required by law (e.g., financial records).

Dog-related data may be retained in anonymised form for statistical insights.

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6. Your Rights

Depending on your location and applicable law, you may have the right to:

Access your personal data
Request correction or deletion
Withdraw consent
Restrict or object to processing
Request data portability
Opt-out of marketing
Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact: woof@dogslounge.co.uk

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7. Cookies and Tracking

Drooli may use cookies or similar technologies for analytics, login sessions, and feature functionality.

For website cookies, refer to our main website Cookie Policy.

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8. Security

We implement reasonable technical and organisational measures to protect your data.

However, no mobile application or online service can guarantee absolute security.

Please keep your login details confidential and notify us if you suspect any breach.

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9. Third-Party Links

Drooli may contain links to external websites such as Shopify.

We are not responsible for their privacy practices and encourage you to read their Privacy Policies.

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10. Contact Us

If you have questions about this Privacy Policy or wish to make a request, please contact us at:

Dog’s Lounge Ltd

Email: woof@dogslounge.co.uk

Phone: 014 5444 8240