Return & Refund Policy

Return & Refund Policy for Dog's Lounge

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t accept your return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase to be sent to woof@dogslounge.co.uk.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at woof@dogslounge.co.uk.

60-DAY MONEY-BACK GUARANTEE

Our primary focus here at Dog’s Lounge is to help your pet look and feel their best. We work really hard to find the best quality ingredients and develop the most effective products for our customers. We are confident our supplements work and therefore offer a 60-day money-back.

How does it work?

1. Please continue using the product for 60 days. Even though many of our customers see the improvement within a few days, we know every dog is different, and sometimes they need extra time.
2. If you’re not seeing the results or have additional questions, please give us a call or email us (find the contact details below or on our website) and explain what’s happening. We’ll offer further advice and make sure you’re using the correct dosage.
3. We hope you’ll love our products and become our brand ambassador by spreading the word to other dog owners – otherwise, let us know, and you’ll get your money back!

SHIPPING

To return your product, you should mail your product to Wired Merchants Ltd, 120 Cooks Close, Bristol, BS32 0BB, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.